Ordering Policy

We are committed to utilizing the best commercially available technology and procedures to protect the security of your online transactions. The payment gateway automatically encrypts your confidential information in transit from your computer using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

For your shopping convenience, you can pay conveniently and securely online with PayPal, Visa, Mastercard, American Express. With PayPal, you can make the payment by using your credit card, or via Instant (bank account) Transfer or eCheck. We also accept money order, business check, cashiers check and wire transfer. If you plan to pay by money order, business check, cashiers check or wire transfer, please send an email to sales@Auto-Parts-Group.com before placing your order. Thank you.

Please do not mail cash. Money orders or checks may require 3 weeks or more to clear before order will be processed. Money Order and Check purchases will not be shipped until check has cleared. There is a $20.00 fee (USD) on returned checks. We do not accept personal checks. Sorry NO CODs.

If you plan to pay via wire transfer (fastest method), you must supply us with routing number, account number, bank name and address, and authorize withdrawal in the amount agreed upon prior to shipment. No merchandise will be shipped until payment is received.

If you plan to pay by money order, business check, cashiers check or wire transfer, please send an email to sales@Auto-Parts-Group.com before placing your order.


What is PayPal?

Founded in 1998, PayPal, an eBay Company, enables any individual or business with an email address to securely, easily and quickly send and receive payments online. The service of PayPal builds on the existing financial infrastructure of bank accounts and credit cards and utilizes the most advanced proprietary fraud prevention systems to create a safe, global, real-time payment solution. PayPal has quickly become a global leader in online payment solutions with 35 million account members worldwide. Available in 38 countries around the world, buyers and sellers on eBay, online retailers, online businesses, as well as traditional offline businesses are transacting with PayPal. PayPal has received close to 20 awards for technical excellence from the Internet industry and the business community at large –most recently the 2003 Webby Award for Best Finance Site and the 2003 Webby Peoples Voice Award for Best Finance Site.

Is PayPal secure?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient or merchant will not receive your sensitive financial information like your credit card or bank account number. This way, you do not have to worry about paying people you do not know.

Shipping Policy

Our goal is customer satisfaction through quality products and reliable service.  We ship to the following states in the US:

Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Washington DC, West Virginia, Wisconsin, Wyoming.

We ship to APOs, Alaska and Hawaii but the cost is greater than shipping within the 48 states. If you are located in APOs, Alaska, Hawaii or anywhere outside of the U.S., please send an email to sales@Auto-Parts-Group.com before placing your order.  Our standard shipping within the 48 contiguous states is UPS Standard Ground or 3 Day Air for most items. If you need your item faster (2nd Day Air or Next Day Air), please send an email to sales@Auto-Parts-Group.com before placing your order.  UPS does not ship to Post Office boxes, nor to APO/FPO addresses. We apologize for this, but this is their policy and it is not in our power to change it. For more information on UPS, please visit www.ups.com

We also use FedEx , USPS and other freight carriers to ship certain items.

If you are located in Alaska, Hawaii, a U.S. Territory, or outside the U.S., US Postal Service Express Mail (1 to 2 days to most areas) or US Postal Service Priority Mail (2 to 4 days to most areas) is available upon request by sending an email to sales@Auto-Parts-Group.com for a shipping cost estimate before placing your order. We will do our best to fulfill your request. Please note that items that are shipped USPS may experience a 24 to 48 hour delay in shipping.  

Again, please ensure that the shipping address matches the billing address of your credit card or PayPal account.

If you are located outside of the U.S., please send an email to sales@Auto-Parts-Group.com before placing your order and we will examine the feasibility of shipping to that location.

Electronics and ECUs will not be shipped outside the US and US protectorates and will not be shipped to Puerto Rico or APO/AFO addresses.

Signature upon delivery is required for any order totaling more than $250.

In some instances ordered items will be temporarily out of stock and will have to be re-ordered. In this case you will be contacted.

For your protection, it is our policy to only ship to the billing address on your Credit Card or the confirmed address of your PayPal account (We only accept single payments from single PayPal accounts.)

To ship to an address that does not match your billing address, your order must meet the following criteria:

    * Shipping must be UPS Ground or UPS 3 Day Air. Expedited orders are not eligible.
    * You must fax a copy of the front and back of the credit card to us.
    * You must provide a telephone number where we can call to verify the order.
    * You must provide the telephone number of the credit card company on the back of the credit card.
    * Any order shipped to a separate address will not be processed until these steps have been completed.
    * We do not ship to an address that does not match the billing address for international orders.
    * We reserve the right to refuse any transaction where the billing and shipping addresses do not match.


Returning Policy

WARRANTY/LIABILITY: All merchandise sold by Auto-Parts-Group.com is only subject to the warranty and conditions of the manufacturer, if any, and is subject to submission to the manufacturer for inspection and approval for repair, or replacement of merchandise.  If warranty is offered by the manufacturer, warranty documentation will be sent with the product.  Customer will also be responsible for all shipping costs: the return to Auto-Parts-Group.com, the shipping to the manufacturer and the shipping back to the customer. No warranty on light bulbs and electrical components and are sold AS IS and may not be returned. No warranty whatsoever will be valid if the defect was caused by the abuse, negligence, or mishandling of the user. No labor or inconvenience claim may be included in the warranty claims. Auto-Parts-Group.com highly recommends that you always keep your stock parts for as long as you have your vehicle. Therefore, Auto-Parts-Group.com is not responsible if your car is inoperable due to sending us the part for warranty claim. All return products must have a Return Authorization Number # (RAN#) issued by Auto-Parts-Group.com. Returns will be refused without an RAN number.  Merchandise is warranted against defects of material and workmanship under normal use and service when properly installed.  Some rebuilt parts and used parts are also covered by a Specific Warranty. The Specific Warranty info of these parts are listed in the product info page of these products.  For Specific Warranty for engines and transmissions, please contact us for more details. Should any problem arise which appears to be the fault of the product, please contact us immediately and a Return Authorization will be issued for inspection of the product. Whenever, in the sole opinion of Auto-Parts-Group.com, an adjustment should be made, we will do so. This does not include costs incurred for shop labor, towing, lodging and any other consequential cost or damage. This warranty is expressly in lieu of any warranties expressed or implied. Our company does not assume any financial responsibility for the actual costs incurred for, the removal and replacement labor, paint or repainting, freight costs, rental car expense if any, nor for any incidental expenses or consequential damages that may be incurred.

Some parts sold by us are intended for off-road or show use only, please check state and local laws on some products. We are not liable for any damages or injury as a result of these products. Due to strict regulations by the Department of Transportation, some of these products are not approved for street/highway use.  Federal and many state laws prohibit the removal, modification, or rendering inoperable of any device or element of design affecting vehicle emission or safety in a vehicle used on public highways. Violation of such laws may subject the owner or user to a fine or penalty. Installation of this part may void the warranty coverage, if any, on your vehicle. User/purchaser assumes all costs and risks associated with any aftermarket parts. It is the responsibility of the user/purchaser to know their local City and State Laws.

SHORTAGES: Shortages must be reported within 24 hours of receiving goods. If there is a shortage, please send an email to sales@Auto-Parts-Group.com so we can deal with it promptly. If the package appears to have been opened and re-sealed, please check for shortages or damage. If there is, please call the shipping company (Post Office, Federal Express, UPS, etc). Regardless, you must hold all contents (shipping materials included) and cartons for inspection.

DAMAGED GOODS:All products are shipped using carrier-approved materials and methods. All merchandise is also carefully packed to prevent damage during shipments. Nevertheless, damage may occur in transit. Any damage in shipment is the responsibility of the carrier. Therefore all damage claims must be made by the purchaser directly to the carrier and are subjective to the liability clause of the carrier. All products shipped by us are insured. Always remember to personally inspect all packages prior to signing acceptance of shipment. Failure to do so can hold you liable for damages. In case of damage, retain all cartons, packing materials and damaged merchandise for the representative of the carrier to inspect. If the damage is apparent upon receipt, accept the merchandise and note the damage and irregularities (such as crushed, torn or broken packing) on the freight bill and have the driver sign it as verification. If the damage is not readily apparent at the time of arrival, then it must be reported to the shipping company within 24 working hours after receipt of shipment. Failure to do so can hold you liable for damages. After inspecting the damaged merchandise, the carrier will determine whether to pay for repair costs or replacement value of the damaged goods. Repair cost is an arbitrary amount which can be negotiated with the carrier in the event of disagreement. All disputes as to the settlement amount or manner should be addressed with the carrier. Our company shall under no circumstances be liable for the damaged merchandise or for subsequent settlement of the claim with the carrier. However, as a courtesy, if you need assistance with a claim, we would be glad to help you in reaching an amicable settlement with the carrier.

RETURN POLICY: We offer the highest quality merchandise available. Your complete satisfaction is our number one priority.  If for any reason you are not happy with the order you receive, please contact us and we will do our best to help you.  For fastest service and your shopping convenience, some products that we offer are conveniently shipped directly from the manufacturers to our customers. Please understand that in this case, we have to order immediately with the manufacturer once we received your confirmation of order, and that we are also subjected to their return policy/non-cancellation rules.

Authorization to return any and all products (excluding all aerodynamic products) and a Return Authorization Number (RAN) must be obtained by the purchaser from Auto-Parts-Group.com in advance and must by made within ten (10) days of receiving the product for a prompt credit or exchange (excluding postage and handling).  For all aerodynamic products including but not limited to body kits, front bumpers, sides skirts, rear bumpers, hoods, fenders etc, authorization to return any and all products and a Return Authorization Number (RAN) must be obtained by the purchaser from Auto-Parts-Group.com in advance and must by made within three (3) days of receiving the product for a prompt credit or exchange (excluding postage and handling).  We offer Store Credit and exchange for all authorized returns.  All cancelled orders and returns are subject to 30% restocking and handling charge or $25.00 USD (whichever is greater) upon our inspection regardless of condition.  All shipping and handling fees are non-refundable.  All returns must be authorized and approved by Auto-Parts-Group.com.  Returns will be refused without a Return Authorization Number.  Any unauthorized returns will not be accepted.  All returns must be shipped back to the address that we specified within 2 business days of obtaining the Return Authorization Number and they must be in unused and unaltered condition with original packaging (or better packaging), and with copies of all paperwork .  For your protection it is recommended that the returned package(s) are insured and that a tracking reference and proof of delivery is obtainable for the shipment.  Purchaser must bear cost of shipping on any return regardless of the problem unless as a result of our error.  We will pay the return shipping cost if the return is a result of our error.  All freight must be pre-paid, we will not accept merchandise returned COD.  All returns must be sent shipping prepaid. Any returns sent freight collect or without return authorization will be refused or returned to the purchaser at his/her expense. All returnable items must be carefully packed in original packaging or better if the original packaging is not in good condition.  No parts should be returned without a copy of the invoice.  We do not accept returns on any electrical, special orders, books, gift vouchers, installed or altered parts.  Electrical parts includes gauges, meters, light bulbs, ecu and any other electrical items. 

Our company does not assume any financial responsibility for the actual costs incurred for, the removal and replacement labor, paint or repainting, freight costs, rental car expense if any, nor for any incidental expenses or consequential damages that may be incurred.

All goods shall be considered DELIVERED to the purchaser when they are placed in the hands of the carrier and consigned to the purchaser. All claims of loss, damage or destruction must be made by the purchaser to the carrier.

We are committed to keeping our customers happy. Your needs are our first priority and your satisfaction is the bottom line by which we measure our success. We are always looking to improve our service and keep our prices competitive. We stand behind our products and our service and we provide the great quality and service that you deserve!

QUESTIONS:

Questions regarding our Ordering Policy, Shipping Policy, Returning Policy, Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link in the side menu. Or you can email us at: contact@Auto-Parts-Group.com